Despite being rooted in military tradition that espouses a centralized “command and control” structure, our organization defers autonomy to local divisions to provide the greatest opportunities for our Commissionaires, while leveraging best practices at the national level. We embrace diversity as a pathway to continuous improvement, and have built a management team from various industries beyond security to share management best practices that enable our organization to develop tailored solutions for our clients. Although we have a national brand synonymous with supporting our veterans, we are a federated model of 15 divisions across Canada with a relatively flat management structure. This is important because each division is governed by a separate executive management team and board of directors, and are empowered to promptly address client escalations.
President & CEO
Tom joined Commissionaires Great Lakes in 2009 as VP of Client Services, to provide management expertise in developing client relationships, and to ensure that Commissionaires Great Lakes surpasses the expectations of its customers. In August 2011, Tom took over the responsibilities of President and CEO.
Tom combines a strong background in IT security with his experience in managing some of the largest physical security projects in Canada including the 2010 G8 and G20 summits. Tom is an accomplished business leader, having established and led an international IT services company that provided outstanding service to many Fortune 1000 firms across North America. At Commissionaires, Tom has deepened his security knowledge through both academic effort and through working with an exceptional team of subject matter experts. Tom is experienced in leading and developing new business lines and expanding opportunities that clearly meet the needs of his clients. Tom has coached and consulted with numerous organizations, sharing his senior management experience and his passion for creating opportunities and heightened customer service.
Tom holds a BA (Honours) in Public Policy and Administration, an MBA from University of Toronto, and has the Certified Protection Professional designation from ASIS international.
Senior Vice President, Chief Operating Officer
Benjamin Alexander comes to Commissionaires with an extensive background in business strategy, information technology, finance, operations, and management consulting with a previous focus on the financial services industry. He oversees back office operations including Human Resources, Support Services, Finance, IT, Marketing and manages our Commercial portfolio. He is also responsible for implementing our multi-year transformation strategy.
He started his career in management consulting at Arthur Andersen and KPMG Consulting (BearingPoint) working across North America to implement best in class finance organizations. As he developed in his consulting career, he was entrusted by banks across North America to deliver various regulatory and technology initiatives. Having spent almost 10 years working exclusively with American banks, he was eventually tasked to lead the Business Performance Management and Business Intelligence practice across Canada for IBM as an Associate Partner. After a seven-year tenure with IBM, he joined CIBC World Markets as Head of Enterprise Technology reporting to the Senior Vice President and Chief Information Officer to support the enterprise technology platforms used within Capital Markets Trading and the investment bank. He subsequently joined as an executive with TD Bank Financial Group leading their North American project portfolio for Wealth Management
Benjamin’s desire is to take the skills he has acquired over the last 20 years and work with a management team who are passionate about being a best-in-class non profit organization providing transition support to former veterans leaving the Canadian Armed Forces. Benjamin holds a Bachelor of Commerce degree from the University of Toronto and a Masters of Business Administration from the Schulich School of business at York University. He is a Certified Management Accountant (CMA) with his Certified Professional Accounting (CPA) designation. Ben also has a Project Management Professional (PMP) certification.