Dealing with Difficult People: Advanced
This is an 8 hour course that covers the basics needed to deal with several different scenarios that can happen when deal interacting with other people. The course will cover the responses that are possible, the use of empathy and understanding. It looks at anxiety levels, compromise vs collaboration and effective communication. This advanced level start to look at you and your approach and thinking at the time of the interaction.
Note: Dates are subject to cancellation or change without notice
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